Privacy Policy

Information we collect

We collect information you provide while ordering or contacting us, such as your name, phone number, email address, delivery address, order selections and enquiry details.

How we use it

We use this information to respond to enquiries, confirm and fulfil orders, provide customer support, prevent misuse and improve our services. We do not sell your personal information.

Service providers

Relevant information may be shared with service providers such as courier, hosting and payment partners only to operate the service or complete your order.

Retention and choices

We retain records for operational, legal and security purposes. You may ask us to correct or delete eligible information by contacting care@lumoradivine.com.

Security

We use reasonable safeguards, but no online transmission or storage system is completely risk-free.

Checkout assistance and technical data

When you begin checkout, we may retain the details you enter together with your IP address, browser or device information, referral source and activity time. We use this information to recover an incomplete order, provide requested support, protect the checkout from misuse and improve reliability.