Refund & Return Policy

Cancellations

Contact us as soon as possible if you need to cancel an order. An order can be cancelled only before it has entered packing or dispatch. Custom and bulk gifting orders may not be cancellable after approval.

Damaged, incorrect or missing items

Please contact us within 48 hours of delivery with your order number and clear photographs or an unboxing video. After verification, we may offer a replacement, missing-item shipment or refund as appropriate.

Returns

Because botanical aroma products are sensitive to handling and hygiene conditions, opened or used products cannot be returned. Unopened returns may be considered only after written approval from Lumora. Do not send products back without confirmation.

Refund timing

Approved refunds are initiated to the original payment method where possible. Bank or payment-provider processing time may vary.